At Icon Sanitary Ware, we are committed to ensuring the satisfaction of our customers. If you are not completely satisfied with your purchase, our refund policy is designed to provide a comprehensive solution._

Eligibility for Refunds:

• Items must be returned within 30 days of purchase.
• Products must be in their original condition, unused, and in their original packaging.
• A valid receipt or proof of purchase is required.

Non-Refundable Items:

• Customized or personalized items.
• Items marked as final sale or non-returnable at the time of purchase.

Process for Returns and Refunds:

• Reach out to our customer service team to initiate the return process.
• Send the item back to us using the provided shipping label or your method of shipping.
• Upon receipt, the product will be inspected to confirm its condition.
• If the return is approved, a refund will be processed to the original method of payment within a certain number of days.

Shipping Costs:

• Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Faulty Items:

If you receive a damaged or defective item, please contact us immediately for assistance.

Contact Information:

For any questions or concerns regarding our refund policy, please contact us at iconsanitarywareofficial@gmail.com